Privacy Policy

Effective Date: Sept. 4, 2026

TorqFork respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a shipping quote, placing an order, or communicating with us.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

When you use the TorqFork website, we may collect information such as:

  • Name

  • Company name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • City, state, and ZIP code

  • Order quantity

  • Delivery requirements, including residential delivery, liftgate requirements, or unloading information

  • Questions or special delivery instructions

  • Information related to your order, invoice, shipping quote, and payment status

We may also automatically collect limited technical information such as your IP address, browser type, device information, and website activity through cookies or similar technologies.

How We Use Your Information

We may use the information we collect to:

  • Process and manage your TorqFork order

  • Calculate freight and shipping costs

  • Create invoices

  • Send invoices and payment instructions

  • Process or facilitate payments

  • Coordinate shipping and fulfillment

  • Generate shipping documents

  • Communicate with you about your order

  • Respond to questions or customer service requests

  • Maintain records related to transactions

  • Improve our website and customer experience

  • Help prevent fraud or misuse of our services

  • Comply with applicable legal and regulatory requirements

Shipping Information

TorqFork may send shipping-related information to third-party freight carriers or logistics providers in order to calculate shipping rates, coordinate delivery, create shipping documentation, and fulfill your order.

For example, shipping information may be provided to carriers such as Saia or other freight transportation providers involved in fulfilling your order.

QuickBooks and Payment Processing

TorqFork may use QuickBooks and related Intuit services to create customer records, generate invoices, send invoices, and facilitate online payment.

Payment information is processed through the applicable third-party payment provider. TorqFork does not intend to directly store your full credit card or banking information on its website.

Your use of QuickBooks or Intuit payment services may also be subject to Intuit's own privacy policies and terms.

Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business and fulfill your order, including:

  • Payment processors

  • Accounting and invoicing platforms

  • Freight carriers

  • Shipping and logistics providers

  • Website hosting providers

  • Email and communication providers

  • Technology and software service providers

  • Professional advisors where necessary

These parties may only receive information necessary to perform their respective services.

We may also disclose information when required by law, legal process, court order, or governmental authority.

Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website traffic, improve functionality, remember preferences, and evaluate how visitors use the site.

You may be able to control cookies through your browser settings.

Data Security

We take reasonable administrative and technical measures to protect the information submitted through our website.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Data Retention

We may retain customer, transaction, shipping, and order information for as long as reasonably necessary to:

  • Fulfill orders

  • Maintain accounting and business records

  • Provide customer service

  • Resolve disputes

  • Comply with legal, tax, and regulatory requirements

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information we maintain about you.

To submit a privacy-related request, contact us using the information below.

California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws regarding access, correction, deletion, and disclosure of certain personal information.

TorqFork does not sell personal information in exchange for monetary compensation.

Third-Party Links and Services

Our website may contain links to or integrations with third-party websites and services.

TorqFork is not responsible for the privacy practices, content, or security of third-party services. We encourage you to review their privacy policies separately.

Children's Privacy

The TorqFork website and products are intended for business and commercial customers and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

TorqFork
Email: info@torqfork.com